Return & Refund Policy
Our policy is valid for 30 calendar days from the date of the delivery. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged
To ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Please follow these instructions when completing a return or exchange:
Place items in a box with email confirmation/RMA# or original receipt and a note detailing your preference for either exchange or refunds. We cannot process an exchange or refund unless you provide return tracking information. Note: If the customer is within their 30 days the customer can return their item(s) for a full refund.
Mail your package to:
Emerald Goods LLC, 4043 Riverdale Rd. #1189, Ogden, Ut 84405
Shipping items
Emerald Goods LLC
4043 Riverdale Rd.
#1189, Ogden, UT 84405
support@superiormusicsupply.com
You will be responsible for paying for the shipping costs of the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Emerald Goods LLC
4043 Riverdale Rd.
#1189, Ogden, UT 84405, USA
Phone No.: 844-243-9847
Email: support@superiormusicsupply.com